Freelance IT consulting, specialized in contact centers BI development (French private company)
Business Intelligence
Study, design, production of data processing chains. Ranging from raw technical data up to business KPI dashboards. SQL is still a must-have in 2023.
Contact centers businesses
Serving contact center directions of CAC 40 enterprises (Telecom, bank, insurance...).
Genesys products
Deployment, maintenance and evolutions of Genesys contact centers platforms. Certification on legacy Genesys solutions (PureEngage / on premise).
Agile collaboration
SCRUM Master PSM1 certification and agile coach (Not my main activity though). Always looking for the right methods and tools for team work. Fan of Confluence and Jira.